Refund policy

Refund Policy

We want you to be absolutely thrilled with your purchase from Arcadepedestal.com! If for any reason you're not, here's a clear guide on our return and refund process:

You have 14 days from the day you receive your item to request a return. Please keep in mind, a 15% restocking fee will apply to all returns, and you'll be responsible for the return shipping costs.

To start a return, simply email us at contact@arcadepedestal.com. If your return is approved, we'll send you easy-to-follow instructions on where and how to send your package. To ensure a smooth process, please don't send items back to us without first requesting a return – they won't be accepted.

Got questions about returns? Don't hesitate to reach out to us anytime at contact@arcadepedestal.com. We're here to help!

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Damages and Issues

Please inspect your order as soon as it arrives. If you find anything wrong – whether it's defective, damaged, or the wrong item – contact us immediately. We'll quickly evaluate the issue and work to make it right for you.

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Exceptions / Non-Returnable Items

Just a heads-up: certain items can't be returned. This includes custom or personalized products, sale items, and gift cards.

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Refunds

Once we get your return back and give it a quick inspection, we'll let you know if your refund has been approved. If it is, you'll be automatically refunded on your original payment method. Please remember, it can take a bit of time for your bank or credit card company to process and post the refund.

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Cancellations

If you need to cancel an order, a 10% cancellation fee will apply.